EtudeHouse Tear Eye Liner 04 Gold

Shipping & Return policy (Komiko Beauty)

Where we ship from
Unless a product page is marked “EU stock”, orders are shipped directly from our partner warehouse in South Korea.

1) Shipping fees

• Shipping is charged per order, not per item.

• If your order ships in multiple parcels, you pay the shipping fee only once.

• Remote-area surcharges (if any) will be shown at checkout.

2) Order processing time

• We process orders within 0–2 business days (Mon–Fri, excluding German and Korean public holidays).

• Pre-orders, backorders or carrier issues can add time; we’ll notify you if we foresee delays.

3) Delivery options & estimates (include processing time)

• Express: 3–5 business days

• K-Packet (postal): 2–3 weeks
  Delivery times are estimates and may vary due to customs clearance, local carrier capacity and peak seasons. Tracking will be provided when available.

4) Customs & import taxes (DAP)

For shipments from South Korea, delivery is DAP – Delivered at Place:

• You are the importer of record and are responsible for any import VAT, customs duty and clearance/brokerage fees charged in your country.

• These costs are not included in our product prices or shipping fee.

• For guidance on rates and thresholds, please check your local customs authority.

5) Address accuracy & delivery issues

Please enter a complete and accurate shipping address and ensure someone can receive the parcel.

• If a parcel is returned due to refusal, non-collection, wrong/incomplete address or other recipient-side issues, we can re-ship after you pay the re-shipping cost plus any return/customs charges billed to us.

• If you prefer to cancel instead of re-shipping, we’ll handle it under our Returns & Withdrawal Policy once the parcel has arrived back at our warehouse. Your statutory EU rights (14-day withdrawal) remain unaffected.

6) Damage, loss or wrong item

Please inspect your order on delivery and contact us within 14 days if an item is damaged, defective or incorrect. We will arrange a replacement or refund according to applicable consumer law.

7) Split shipments

To speed up delivery, we may ship items separately at no extra shipping cost to you.

8) Dangerous goods & restrictions

Some items (e.g., alcohol-based perfumes, aerosols) may be restricted for air transport to certain countries or by certain methods. If this affects your order, we’ll contact you to propose alternatives or a refund.

Questions?
info@komikobeauty.com

Note: For how returns, exchange and the 14-day EU withdrawal work (including who pays return postage and what is refundable), please see our Refund policy page. In case of a valid withdrawal, we refund the initial cost of standard delivery; any optional express surcharge is not refunded.