Got questions? You’re in the right place. Browse our FAQs for quick, clear answers to most common topics.

Order
Customs and Duty

Import duties, taxes (including VAT), and any customs clearance fees are paid by the buyer. Charges are set by your country’s customs office and vary by destination and order value. For accurate estimates, please check your local customs website or contact your customs authority. These fees may be collected by the courier at delivery.

If I select Express, can I choose the carrier (DHL, FedEx, etc.)?

No. We’ll select the best carrier based on your location and current availability to ensure the most reliable delivery.

Shipping & Delivery Policy

Shipping is charged per order, not per individual product.

2) Order Processing Time

Orders are typically processed within 0–2 business days. Please note: depending on the product and other factors, processing may take longer.

3) Estimated Delivery Time (includes processing)

  • FedEx — All countries:
    Estimated delivery: 3–5 business days.
  • K-Packet — Available to: United States (except Hawaii, Guam, Saipan), Australia, Brazil, Canada, China, Germany, Spain, France, United Kingdom (GB), Hong Kong, Japan, Malaysia, Philippines, Russia, Singapore, Thailand, Taiwan, Vietnam.
    Estimated delivery: 2–3 weeks.

4) Countries Currently Unavailable

We are unable to ship to the following destinations at this time:

  • Afghanistan [AF]
  • Albania [AL]
  • Algeria [DZ]
  • American Samoa [AS]
  • Andorra [AD]
  • Angola [AO]
  • Anguilla [AI]
  • Antigua and Barbuda [AG]
  • Aruba [AW]
  • Barbados [BB]
  • Belize [BZ]
  • Benin [BJ]
  • Bermuda [BM]
  • Bosnia and Herzegovina [BA]
  • Botswana [BW]
  • Brunei Darussalam [BN]
  • Burkina Faso [BF]
  • Cape Verde [CV]
  • Central African Republic [CF]
  • Chad [TD]
  • Cocos (Keeling) Islands [CC]
  • Comoros [KM]
  • Congo [CG]
  • Democratic Republic of the Congo [CD]
  • Cook Islands [CK]
  • Costa Rica [CR]
  • Cuba [CU]
  • Djibouti [DJ]
  • Dominica [DM]
  • Dominican Republic [DO]
  • Equatorial Guinea [GQ]
  • Faroe Islands [FO]
  • Fiji [FJ]
  • French Polynesia [PF]
  • French Southern Territories [TF]
  • Gibraltar [GI]
  • Greece [GR]
  • Guadeloupe [GP]
  • Guinea-Bissau [GW]
  • Heard & McDonald Islands [HM]
  • Holy See [VA]
  • Isle of Man [IM]
  • Kiribati [KI]
  • Lao PDR [LA]
  • Liechtenstein [LI]
  • Macedonia [MK]
  • Marshall Islands [MH]
  • Martinique [MQ]
  • Mauritania [MR]
  • Mayotte [YT]
  • Montserrat [MS]
  • Namibia [NA]
  • Nauru [NR]
  • Netherlands Antilles [AN]
  • Niue [NU]
  • Norfolk Island [NF]
  • Northern Mariana Islands [MP]
  • Palau [PW]
  • Palestinian Territory [PS]
  • Panama [PA]
  • Réunion [RE]
  • Saint Helena [SH]
  • Saint Kitts and Nevis [KN]
  • Saint Pierre and Miquelon [PM]
  • Saint Vincent and the Grenadines [VC]
  • Samoa [WS]
  • South Georgia & the South Sandwich Islands [GS]
  • Svalbard and Jan Mayen [SJ]
  • Tokelau [TK]
  • Turks and Caicos Islands [TC]
  • Tuvalu [TV]
  • Ukraine [UA]
  • Vanuatu [VU]
  • Wallis and Futuna [WF]
  • Switzerland [CH]
  • Norway [NO]
  • United Kingdom [GB]
  • Australia [AU]
  • New Zealand [NZ]
  • Singapore [SG]
  • Malaysia [MY]

5) Customs, Duties & Taxes

The importer (customer) is responsible for any customs duties, value-added taxes (VAT), and any additional fees related to customs clearance in the destination country.

What’s the difference between K-Packet and Express?

K-Packet is a lightweight service from Korea Post under the Universal Postal Union. It’s more affordable but slower than Express and doesn’t include customs clearance or dedicated customer support. For faster, full-service delivery, choose Express.

Why was my order shipped by Express (FedEx or DHL) when I chose K-Packet?

Sometimes we upgrade shipments to Express due to weight or other factors. Express is faster and includes better service. If the cost difference on our end is minimal, we’ll upgrade you at no extra charge.

Returns
What should I do for damaged, wrong, or missing shipments?

Please provide:

  • A photo of the shipping waybill
  • A photo of the entire box with the waybill attached
  • A photo of the full product in question

Keep the original box and waybill—they may be required for return or investigation.

What level of damage is refundable or returnable?

Damage to the outer shipping box or packaging alone isn’t considered product damage. If the item itself is unharmed, it isn’t eligible as a damaged product.

Return shipping cost

Buyers are responsible for all shipping costs (both ways), as well as any warehousing/storage charges, customs duties and taxes, and carrier-imposed fees. Please review your order carefully before completing checkout.